Thank you for shopping at Golong. We value your satisfaction and aim to provide high-quality products. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed in case you are not fully satisfied with your purchase.

. Returns

• You have 5 days from the date of receiving your product to request a return.
• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-returnable items:

• Products that have been opened, used, or damaged by the customer.
• Items on sale or promotional offers, unless they are defective or damaged upon arrival.
• Personal care and hygiene products once opened (for health and safety reasons).

. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
• Shipping fees are non-refundable, unless the product was defective or incorrect.
• If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same one, contact us at:
📧 omgbellezamaroc@gmail.com
📞 0681181891

. How to Request a Return

To start a return, please contact us at:
📧 omgbellezamaroc@gmail.com
Include the following details in your email:

• Full name
• Order number
• Product name and issue (with photos if applicable)

We will guide you through the next steps, including the return address.

. Late or Missing Refunds

If you haven’t received a refund after 14 business days:

• First, check your bank account again.
• Then, contact your bank or credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at:
  📧 omgbellezamaroc@gmail.com

. Shipping Returns

You are responsible for paying for your own shipping costs for returning an item, unless the product is defective or the wrong item was sent.