Welcome to Golong. These Terms and Conditions govern your use of our website https://golong.online and the purchase of our products within Morocco. By placing an order, you agree to comply with and be bound by these Terms.

1. General Information

At Golong, we specialize in high-quality eyelash growth serums and beauty products designed to enhance natural lashes — making them longer, thicker, and healthier.
Our products are formulated with safe and effective ingredients, helping customers achieve beautiful, natural-looking lashes without the need for extensions.

We are committed to providing safe, effective, and high-quality beauty solutions with Cash on Delivery (COD) service available across Morocco for a hassle-free shopping experience.
All orders are subject to availability and confirmation of payment details.

2. Ordering & Payment

• Cash on Delivery (COD) is our primary payment method.
• After placing an order, you will receive a confirmation via phone, SMS, or WhatsApp.
• If we are unable to fulfill your order for any reason, we will notify you promptly.

3. Delivery Policy

• We deliver to most cities in Morocco.
• Delivery times range from 1 to 3 business days, depending on your location.
• Free shipping is provided across Morocco — no additional delivery fees apply.
• If you refuse to accept a delivery without a valid reason, we may limit or block future orders.

4. Returns & Refunds

• Due to hygiene and product safety, returns are only accepted if the item is defective or damaged upon arrival.
• If you receive a faulty product, you must contact us within 3 days of receiving the order.
• To request a return, please provide proof (such as photos or videos) via WhatsApp or email.

5. Data Privacy & Protection

• We collect only essential personal information (name, phone number, address) to process and deliver your order.
• We do not share, sell, or misuse your personal data.
• By placing an order, you consent to being contacted regarding your order status and delivery.

6. Cancellations & Order Modifications

• You may modify or cancel your order before it is shipped.
• Once the order is out for delivery, cancellation is no longer possible.

7. Contact Information

If you have any questions regarding these Terms and Conditions, please feel free to contact us:

📞 Phone/WhatsApp: 0681181891
📧 Email: omgbellezamaroc@gmail.com